{"id":2235,"date":"2026-03-26T14:37:05","date_gmt":"2026-03-26T13:37:05","guid":{"rendered":"https:\/\/www.aquadivepro.com\/features\/gestione-clienti-e-gruppi\/"},"modified":"2026-05-05T09:37:22","modified_gmt":"2026-05-05T07:37:22","slug":"customer-and-group-management","status":"publish","type":"page","link":"https:\/\/www.aquadivepro.com\/en\/features\/customer-and-group-management\/","title":{"rendered":"Customer and group management"},"content":{"rendered":"\t\t
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Customer and group<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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management<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Centralize customer data, diving profiles, groups, activity history and account statements in a single workspace designed for diving centers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The management of diving center customers becomes simpler and more organized: personal data, diving profiles, equipment preferences, emergency contacts, groups, discounts, certifications, permissions, and payment status are all collected in one operational environment.<\/p>

For each diver, a dedicated customer area<\/strong> is also available, which can be quickly shared via a link<\/strong> or by scanning a QR code<\/strong>, allowing the customer to access, review, and update their data independently<\/strong> when needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Before the trip<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Complete customer directory<\/h3>

It allows you to easily manage individual customers and groups, keeping records and operational information always up to date. It also includes a dedicated customer area, through which customers can independently update their data. Customer data can be shared via link or QR code, allowing them to fill in and update their information through the available web app. It is also possible and convenient to collect data through forms sent by the diving center using FastReply Signature.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer profile<\/h3>

It gathers in one place everything related to the individual customer, such as contact details, certifications, activities carried out, products, payments and any deposits made, account statements, and emergency contacts. This provides reception, staff, and administration with a clear, complete, and easily accessible overview.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Easier data updates<\/h3>

With the QR code, customers can check and update their data independently through the customer web app, reducing errors and speeding up reception workflows. Additionally, thanks to the native integration with FastReply Signature, data and signed documents can be acquired directly within the system.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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During daily organization<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AquaDivePro allows you to organize families, clubs, diving schools, or guests arriving together as a group.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Group leader and dedicated discounts<\/h3>

For each group, you can assign a group leader as the single payer, add or remove members, and define specific pricing conditions. You can also apply percentage discounts, fixed amounts, or dedicated packages, simplifying both the commercial and administrative management of group bookings.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quick filters and instant access<\/h3>

Customer searches can be filtered by language, nationality, tags, and other relevant information.\nThis structure makes it easier to quickly find the right profile, even for diving centers working with multiple markets or handling many guests at the same time.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer dashboard<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Account statement and history always available<\/h3>

From the customer profile, it is possible to view the total amount due and share the account statement via email, WhatsApp, or PDF. It is a useful tool for working in a more transparent, faster, and more organized way, without having to manually prepare summaries each time. A complete customer history is available from the moment of registration in your diving center.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Benefits of customer and group management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Digitizing the customer directory allows you to move from fragmented management to a more structured and efficient system for the entire team.<\/p>

\u2022 Complete and always up-to-date customer profiles
\u2022 Group management with discounts and group leader as payer
\u2022 Faster reception operations
\u2022 Always accessible history
\u2022 Data shared between operational and administrative areas<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Infoelba s.r.l. Unipersonale
Viale Teseo Tesei, 12 – 57037 Portoferraio (LI)
Isola d’Elba – Italia
P. IVA e C.F. 01130150491
capitale sociale \u20ac10.000,00 i.v.
registro imprese numero 01130150491
REA: LI – 100635<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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AquaDivePro is a cloud-based, multilingual management software for diving centers<\/h6>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contact<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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sales@aquadivepro.com<\/a><\/p>

www.infoelba.org<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Discover the FastReply suite<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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